Shipping policy

Free Shipping (Almost) Anywhere in Canada
 We cover shipping on all bundles and kits across most Canadian provinces. If you live somewhere a little wilder — like Yukon, NWT, Nunavut, or remote northern regions — shipping may cost extra. Send us a quick message and we’ll help arrange the best delivery option for your location.

Shipping Details
• All orders ship with tracked service.
• We select the best available carrier based on your address to ensure safe and efficient delivery.
• P.O. Boxes and remote addresses ship via Canada Post Expedited Parcel. • Street addresses may ship with Canada Post, Purolator, FedEx, UPS, or another trusted carrier.
Accessories & Add-Ons Smaller items and accessories (e.g., thermometers, stove parts, benches, rain covers, rocks, etc.) ship at a flat rate or carrier-calculated rate depending on weight and location. Shipping costs are displayed at checkout before you complete your purchase.
We work hard to keep these rates as low as possible while ensuring safe delivery.  Delivery Times
• Urban & Regional Areas: 2–6 business days
• Remote & Northern Addresses (Yukon, NWT, Nunavut)

Delivery may take longer depending on location and seasonal access

Tracking & Notifications
Once your order ships, you’ll receive an email with a tracking link so you can follow your package every step of the way. If your shipment is delayed, lost, or arrives damaged, please contact us at feelbetter@thermaculture.ca — we’ll work with the carrier to resolve it quickly.