Refund, Return & Warranty Policy

At Thermaculture Inc., our goal is to ensure you have the best possible experience with your sauna. If something isn't right, please reach out to feelbetter@thermaculture.ca. We'll always do our best to find a fair solution.

We're confident you'll love your Thermaculture setup, but if it's not the right fit, we're here to help. The following outlines how we handle returns, refunds and warranty coverage.

Return Policy

If you're not fully satisfied with your sauna tent and stove, you may return your purchase within 60 days of delivery.

We accept returns of both opened and unopened packages, with no restocking fee.

Return Conditions

To qualify for a return, the sauna tent and stove must be:

• Clean and dry: All products must be thoroughly cleaned and completely dry before being packaged for return.
• Functional: Products must be in working condition, with no damage beyond normal signs of use.
• Complete: All original parts, accessories and components must be included.
• Properly packaged: Products must be returned in their original packaging.

We understand that trying your sauna may leave minor signs of use - that's okay! However, excessive wear, damage, missing components or products returned in unsatisfactory condition may result in a deduction from your refund.

Any applicable deductions will be assessed based on the condition of the returned product, and we'll communicate these with you before processing your refund.

Return Shipping

For returns due to a change of mind or personal preference, customers are responsible for arranging and paying for return shipping to Thermaculture.

We recommend using a tracked shipping service, as Thermaculture is not responsible for items lost or damaged during return transit.

For products confirmed to have a manufacturing defect, arrive damaged or are incorrectly shipped, Thermaculture will cover reasonable return shipping costs.

Please contact us before sending any return so we can provide the correct return instructions and destination.

Warranty Policy

All Thermaculture sauna tents and stoves come with a two-year limited warranty, covering defects in materials and workmanship under normal intended use.

We stand behind our products. If you experience an issue with stitching, construction or product performance due to a manufacturing defect or weather-related failure during normal intended use, we'll work with you to make it right.

If a warranty claim is approved, we'll repair or replace the product or affected component at our discretion.

Designed to Be Repaired. Built to Last.

We believe products should be repaired, not replaced.

Thermaculture sauna tents are intentionally designed with repairability in mind. We keep extra fabric, materials and spare parts on hand so that many issues can be fixed without replacing your entire tent.

Even if something happens outside of warranty, we still want to help.

Whether you've accidentally damaged your tent, experienced an issue from misuse or simply need a replacement component, please reach out. Our team can help identify the issue, source the right parts and guide you through the repair process.

We want you to get as many years of use as possible out of your Thermaculture sauna. Don't assume something is beyond repair - get in touch and let's see what we can do.

What Isn't Covered Under Warranty

Our warranty covers defects in materials and workmanship, but does not cover damage resulting from accidents, misuse, neglect, improper maintenance or storage, or normal wear and tear.

The following situations are not considered valid warranty claims:

Tent Fabric & Outdoor Exposure

• Fading, discolouration or cosmetic deterioration from prolonged outdoor exposure that does not affect the tent's functionality.
• Burn marks, holes or pinholes caused by sparks or embers. Regular chimney cleaning and proper use of the spark arrestor help reduce this risk.
• Tears, punctures or damage caused by sharp objects, pets, accidents or misuse.
• Bending or damage caused by heavy items pressing against the tent walls or frame.

Anchoring & Wind

• Damage resulting from improper anchoring or failure to secure the tent using the supplied anchoring system.
• The tent must be properly secured using all designated anchoring points, including the four upper-corner tie-down points, particularly in windy conditions.

Our tents are designed for Canadian winters and heavy snowfall. Normal winter use and weather-related product failures under intended use are covered by our warranty.

Stove & Heat Damage

• Stove damage caused by misuse, including burning unsuitable materials or exposure to salt water.
• Heat damage to the tent caused by positioning the stove too close to the tent walls. Maintain a minimum clearance of 20 cm, or the greater clearance specified in the product instructions.

Storage & Maintenance

• Damage resulting from improper storage, including packing away or storing the tent while wet without allowing it to dry completely.
• Damage resulting from neglect, improper maintenance or failure to follow product care instructions.

Normal Wear & Aging

• Normal wear and tear, aging or cosmetic changes that do not affect the product's functionality or performance.

Other Exclusions

• Damage resulting from unauthorized repairs, alterations or modifications.

Although these situations aren't covered under warranty, many can still be repaired. Contact us and we'll do our best to help you find a solution.

Need Help?

Whether you have a return request, a warranty claim or simply need help fixing something, we're here for you.

Email feelbetter@thermaculture.ca with your order number, a description of the issue and photos if applicable.

Our team will review your request, guide you through the next steps and help get you back to enjoying your sauna.

We're here to stand behind our products and support you throughout your Thermaculture experience.